How to change music on hold for an extension

How to change music on hold for an extension

 

This article is meant to help you change the music your callers will hear when you put their calls on hold. In our video, we logged in as an Organization and we followed the steps described below. The recommendations included in here apply to all types of accounts. 

However, if you want to customize music on hold from your User account, you will find the Sounds option in the User Management page (not in the Unified Communications area), right under Telephony Settings

 

Step-by-step guide

Creating a sound folder

  1. Log into Cloud PBX using with your Organization account details.
  2. Select Unified Communications from the main menu. 
  3. Press Sounds under Assets.
  4. In the Sound Management page, click Folders and then Add Folder.
  5. Give your new folder a name, let's say "MOH", then press OK.

Adding the music on hold

Now that you've created the folder, it's time to add the sound for your music on hold.

  1. Go back to the Sound Management page and click Add Sound.
  2. Fill a name for your new sound and enable This is music on hold.
  3. From the Folder drop-down list, select the recently created folder (in our case, "MOH").
  4. Hit the Browse button under the Upload Sound Files area and upload the sound for your music on hold.
  5. Press OK when you're done.

Enabling the default music on hold folder

For Phone terminal extensions:

  1. Open the Extensions Management page and click Phone Terminal Setup.
  2. Under Basic Settings, you will find the Default music on hold folder option.
  3. Press the key note button and a dialogue box will open.
  4. Select the recently created sound folder containing the music on hold you've just added, then click Dismiss.
  5. Press OK when you're done.

For Queue extensions:

  1. Open the Extensions Management page and click Queue Setup.
  2. Under Sound Files Setup, you will find the Music on hold option.
  3. Press the key note button and a dialogue box will open.
  4. Select the recently created sound folder containing the music on hold you've just added, then click Dismiss.
  5. Press OK when you're done.


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