Auto-Dialer Addon

Description

Auto-Dialer addon lets you call an array of numbers automatically. When call is answered, receiver hears the audio message or he is in standby mode, it depends on what is set in Auto Dialer actions (PLAY / IVR / WAIT). This functionality can be used in telemarketing.

 

Usage

When Auto-Dialer (AD) is installed, every user can use it and only users can create Campaigns.

From User

The user can find the AD menu under PERSONAL MENU -> Various -> Auto Dialer.

The main window shows the user's campaigns:

Ad1.png

The user can Activate or Stop the Campaign by clicking the Icon play.png or Icon stop.png button near the Campaign's status.

A Campaign can only be Activated if it has free (not-called) numbers AND some Actions.

So please, before activating a Campaign, import some Numbers and create Actions.

NOTE: Auto Dialer starts in 5 minutes, so when you are starting this add-on, you need to wait 5 minutes before it starts.

Campaigns

Auto-Dialer can be found under PERSONAL MENU -> Various -> Auto Dialer.

Icon add.png Add new campaign allows you to add a new campaign:

Autodialer1.png

The important fields here are:

  • Start/Stop Times – when calls will be made.
  • Max Retries – how many times to retry an unsuccessful call.
  • Retry Time – how many seconds the system should wait to retry the call.
  • Wait Time – how long to wait till the call is answered. This field by default is 10 and cannot be made less. This is done in order to prevent missed call traffic and annoying multiple calls from Auto Dialer to the end user.
  • Device – each Campaign should be assigned to a Device in order for EVA to bill the call.
  • CallerID - what CallerID to put on calls.
  • Allow duplicate numbers - when checked allows duplicate number import into the Auto-Dialer Campaign.



Numbers

Click on Icon list.png in the Numbers column to check numbers which will be dialed on campaign:

Autodialer2.png

The user can import phone numbers from a TXT file. Numbers should be in correct dialing format.

Example of numbers file:

442012345678
442087654321
442054987123

In a new Campaign there are no numbers, so click on Icon csv.png Import numbers from file and select the file to upload:

Autodialer3.png

After uploading the file, you will see status of imported numbers:

Autodialer4.png

You can delete all numbers by clicking Icon cross.png Delete all numbers. Also you can export details by clicking Excel.png Export IVR/poll results to CSV


If a number is Completed, it is possible to reactivate it (tell the system to call it again) by clicking the Icon reactivate.png icon near the number.

Actions

Click Icon actions.png in the Actions column to access the Campaign's actions:

Autodialer5.png

In this window, the user programs the Actions for the Campaign:

Types of Actions:

  • WAIT – how many seconds to wait.
  • PLAY – play a file.
  • IVR - send call to IVR. It can be used to connect to a real person and give the callee a greater choice. For example, it is possible to play an announcement and tell the user to press '1' to talk with a real person about this announcement (advertisement, debts, etc) or something similar.
    • NOTE: admin or Reseller PRO must check the option "All users can use it" on IVR to allow users to set that IVR on the AD campaign.



Redial all failed Calls

You can redial all failed calls:

Autodialer redial all failed calls.png

 

Autodialer Campaign statistics

To view the Autodialer Campaign statistics, click on the bar chart icon in the Stats column.

Autodialer Stats icon.png

On the newly opened page you will be able to see the desired Autodialer Campaign statistics with a search filter and a visual representation of data.

Autodialer Stats User.png