Phone Codes in Cloud PBX

Phone Codes in Cloud PBX


This page lists all the phone codes with the help of which you can easily access phone terminal features from the keypad.


Directory

Press *22 to access the company directory.

Call recording

Press *1 to record a conversation taking place on your extension.

Press *0 to record a conference taking place on your extension.

Conference

For moderator

Phone Code
Operation
*8<extension_number> To invite another extension to the conference.
*30 To kick out all extensions attending the conference.
*31 To kick out the extension that was the last to join the conference.

*21

To lock the conference so that no new member can attend.

*20

To unlock the conference so that new members can join.

*11

To mute all members, except for your own extension.

*10 To unmute all members, except for your own extension.

For members

Phone Code
Operation
*1 To mute/unmute the channel.
*2 To enable/disable new member announcements.

*3

To find out who is available in the conference.

*7

To decrease the volume of the conference.

9

To increase the volume of the conference.

0

To repeat the entire menu.

#

To quit the menu and return to the conference.

Queue membership

Phone Code
Operation
*96 To log in the queue agent that owns the extension.
*97 To log in any queue agent.
*98 To disconnect the queue agent that owns the extension.

*98Y

To disconnect any queue agent.

*26Y

To pause an agent session.

*28Y

To unpause an agent session.

*999X

If you're a queue supervisor, to listen to active conversations.
*998X If you're a queue supervisor, to whisper to agents registered in the queue.

Extension virtualization

Press *30<extension_short_number> to virtualize your extension.

Call management

Pickup

Phone Code
Operation
*21 To pick up any call ringing the organization.
*21TARGET_NUMBER To pick up a call from any extension. 
*21PARTIAL_NUMBER To pick up a call ringing a specific extension.
*29 To pick up last call ringing.
*29TARGET_NUMBER To pick up last call ringing for the target extension.
*29PARTIAL_NUMBER To pick up last matching call.

*66

To dial back the last missed call.

Parking

Phone Code
Operation

#2

To send an answered call to the parking lot.

*221

To unpark the first call found in the parking lot.
*225 To unpark a specific call among several others in the parking lot.
*229 To unpark the last call in the parking lot.

Transfer

Phone Code
Operation
#1FORWARD_NUMBER To transfer the interlocutor to another extension.
*2FORWARD_NUMBER To put the caller on hold and transfer the call to another extension.

CallerID

Phone Code
Operation
*85 To place calls anonymously.
*65 To deactivate the 'unknown caller' function.

Call waiting

Press *71 to activate the Call Waiting option.

Press *70 to deactivate the Call Waiting option.

Intercom|Paging

Press <intercomextension_short_number> to call all the extensions assigned to an Intercom/Paging extension.

Press <intercomextension_short_number><extension_short_number>* to call only a particular extension assigned to an Intercom/Paging extension.

Press <intercomextension_short_number><extensions_group_ID>* to call a certain group of extensions assigned to a Intercom/Paging extension.

Do not disturb

Press *78 to activate the Do Not Disturb option.

Press *79 to deactivate the Do Not Disturb option.

Voicemail

Phone Code
Operation
*95 To manage voicemail messages.
*950 To enable/disable the voicemail on your extension. 
*95EXTENSION_NUMBER To make a direct call to an extension's voicemail.

#3EXTENSION_NUMBER

To transfer an active call to another extension's voicemail.

Password protection

Press *11 to block or activate a Phone Terminal extension using a password for protection.

Diagnostic extension

Press *011 to access the diagnostic extension, which allows you to find out details about several server parameters..

Other

Press *000 to listen to help messages from your provider. 

Press *74<rule_key_number> to activate/deactivate an incoming call rule.

Press *52 to test the extension’s connection with the server.

Press *94 to find out the day and time of the Clpoud PBX system.



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